Pixelprint.fr does not appear on the shipping note, the packaging box or the enclosed documents. In the case of delivery directly to your customer, it is your company or your name that appears as the sender.
*Additional time may be required by the courier service
**Corsica: with a 24 € surcharge per order.
As an option, have your order delivered anywhere in Europe to the address of your choice (surcharge applies outside Luxembourg and Belgium). Send your request by email and we will provide you with a rate for shipping your package.
Express parcel delivery is handled by TNT or Chronopost. If needed, refer to your order tracking on pixelprint.fr to find out which carrier is in charge of delivering your order. Our carriers comply with strict specifications, the main commitments of which are listed below:
Delivery terms:Please note: the address can be changed for redelivery only within the area covered by the same postal code as the initial address.
Returns:By phone:0 969 391 391
Hours: Mon-Fri 7am-7pm / Sat 8am-12pm
by email:Online, click here
web tracking:www.chronopost.fr
By phone:0825 033 033
Hours: Mon-Fri 7am-7pm / Sat 8am-12pm
by email:Online, click here
web tracking:www.tnt.fr
By phone:0825 033 033
Hours: Mon-Fri 7am-7pm / Sat 8am-12pm
by email:Online, click here
web tracking:www.france-express.com
The freight delivery service is provided by France Express.
Delivery terms:Good to know:The type of transport appears in the product description (freight or express) as soon as you select your delivery address. Your order is delivered by freight when the total weight exceeds 230kg or when its size does not allow parcel shipping (e.g. length over 2 meters). Note: these rules are not set by pixelprint but are imposed by the carriers.
Order tracking (have your tracking number ready before contacting us):
Claims:
PEOPLE
THE ENVIRONMENT
RESPECT FOR THE CUSTOMER
YOUR FILES ARE IN GOOD HANDS…
…when you place your order with us. Indeed, with pixelprint, your prepress files go through a series of checks carried out by our teams of experts based in France.
Checking that your order matches the files you sent, verifying resolution and registration, normalizing the file into the template… these are just some of the essential steps for the proper production of your product. This professional check is free. The following table describes the various checkpoints.
ADVICE BEFORE PLACING AN ORDER
Check that the file matches the upcoming order
Check separations and overprints
Add JPG reference files to your folder for checking
Check the order and number of files
Check the image resolution, see:What resolution for a large-format digital print?
files accordingly).
Contact us by phonecontact usorby email
Our Prices are calculatedas tightly as possible to guarantee you a fair market price; if you do find a lower price than ours, please contact your sales department to seeif we can match your offerby email.
We do everything we can to ensure our products meet your expectations. If you should nevertheless encounter a problem, our Quality department will quickly provide you with a response that can go as far as re-printingor the replacement of your product.
To further affirm our commitment to quality, we now offer you the option of requesting a refund for your order. All you need to do is return the product to us: satisfaction guaranteed or your money back*. See Terms and Conditions of Sale.
Your print shop runs 2 x 8-hour shifts, 6 days out of 7. Our production facility is at the cutting edge of technology, with an impressive fleet of machines. Based in the Carros industrial zone.
Our machine fleet:
The concrete actions partially or fully implemented in the pixelprint.fr workshops
REDUCING WASTE AT THE SOURCE
• Suspended tray with a receptacle to store our inks (reducing pollution risks)
• Use of rented washable rags for cleaning the machines
• Use of a wash-free, water-free process
• Internal "zero paper" objective
99% OF WASTE RECOVERED
• Recycling of our packaging and material offcuts for shipments.
• Special skip for collecting ordinary industrial waste (cardboard, plastic, metal and wood)
• Containers for aerosols (antistatic sprays), oil filters and batteries, sealed containers for specific waste (soiled rags, plastics and drums…)
• Compactors for paper, banners,vinyl, PVC, Dibond, acrylic (over 2000 tonnes recycled every year)
• Recycled IT equipment
• Consumables chosen based on their environmental impact
• Use of plant-based, latex or UV inks
• Gradual phase-out of solvent inks and isopropyl alcohol (most workshops operate with 0% alcohol)
• No chlorinated products
• Sourcing from environmentally responsible suppliers
• Use of recyclable toners
ENVIRONMENTAL PERFORMANCE
• Raising staff awareness of energy savings
• Rigorous energy management
• Implementation of an environmental management system (ISO 14001)
• Adherence to the principles of the UN Global Compact
• Annual assessment of greenhouse gas emissions (Bilan Carbone)
• Controlled water consumption
PROPER WASTE MANAGEMENT
• Waste reduction at the source
• Recycling of our waste
• Use of rented machine-washable, reusable rags
• Waste sorting and recovery
• Waste processed through approved channels
• Secure storage of hazardous liquids to prevent accidental pollution
RESPONSIBLE PURCHASING
• Substitution of toxic products with non-toxic products
• Sourcing from responsible suppliers
• Environmental performance taken into account when purchasing equipment
• Elimination of isopropyl alcohol (most workshops operate with 0% alcohol)
• Use of plant-based inks
• Consumables chosen based on their environmental impact
RIGOROUS ENERGY MANAGEMENT
• Heat generated by certain technical equipment recovered to warm the workshops
• Heating and air conditioning of the premises provided by heat pumps
• Energy performance of machines taken into account in investment decisions
• Adjusted working hours to make carpooling easier
• Raising staff awareness of energy savings
The Imprim'Vert PFC label is a guarantee that our workshop, products and services respect the environment and comply with environmental standards.
