"Art. L. 121-21. - The consumer has a period of fourteen days to exercise their right of withdrawal from a contract concluded at a distance, following telephone canvassing or off-premises, without having to give reasons for their decision or bear any costs other than those provided for in Articles L. 121-21-3 to L. 121-21-5. Any clause by which the consumer waives their right of withdrawal is null and void."
You can exercise your right of withdrawal by sending your request in a free-form letter by post to [woo_loi_hamon_adresse], by fax to [woo_loi_hamon_fax], or by email to [woo_loi_hamon_email].
Your request must be made within 14 days of your order, and must include the following information:
All products subject to a withdrawal request must be returned at the customer's expense to the address [woo_loi_hamon_adresse] within a maximum of fourteen days after the date of the withdrawal request.
This deadline is deemed to have been met if you return the goods before the expiry of the fourteen-day period.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and proper functioning of the goods.
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs arising from the fact that you chose, where applicable, a delivery method other than the least expensive standard delivery method offered by us) without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract.
We will process the refund using the same means of payment that you used for the initial transaction, unless you expressly agree to a different means; in any event, this refund will not incur any fees for you.
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